Please reply if you have assigned a default player to open. You may be facing this issue due to not assigning proper media player to open. I suggest you to follow the steps below to assign a media player for.
Press Windows logo key on the keyboard, type Settings and select the top most search result. Click on System option from the window and select Default apps from the left side panel of the screen. Scroll the page down and click on Choose default apps by file type. Locate and click on the. Close the window and check if you are able to view the. Write to us with the status of the issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.
Windows Media player supports most of the video file types. You can choose Windows Media Player from the options shown and check if the player supports. If the player does not support, I suggest you to download a video application that supports.
Disclaimer : Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk. Install KB update on your PC and check if the issue is resolved. The app is not available if you do a clean installation of Windows 10 instead of an upgrade.
Write back to us with the answer to the above question for further assistance. Details required : characters remaining Cancel Submit 2 people found this reply helpful. Thank you for replying. We are happy to assist regarding the queries you post on the forum. You can see the installed updates on your computer from the View installed updates page in Control panel. Follow the steps below to view if KB is installed on your PC.
Here is a quick guide:. Step 1: Open the Run box, type services. Follow the instructions below to do that:. Step 1: Type control panel in the Search bar, and then click the best match one to open it. Step 3: Click Turn Windows features on or off in the left panel. Read the message, click Yes and OK. If you still can't play the file correctly, try the steps in the Advanced troubleshooting section. If you aren't comfortable with advanced troubleshooting, ask someone for help, or contact Microsoft Support.
Determine whether the codec is installed on the computer that you are using to play the file. To do so, follow these steps:. If you receive an error message when you try to play the file, select Web Help. If you don't receive an error message when you try to play the file, go to step 3.
Follow the instructions on the Web site to download and install the codec for the file. If the Web site doesn't automatically find a codec for the file, and if either of the following conditions is true, go to step If you are using Windows Media Player in an environment that is managed by a network administrator, you may have to contact the network administrator to download and install the codec. The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication.
Hit Run on the lower right corner to initialize the conversion. Once the conversion is completed, you will be prompted to open the output folder to check the converted files. Now you can play the files without Windows Media Player error anymore.
When you find that Windows Media Player cannot play the file normally and there is sound or picture only, you can try to update or install the Video Card and Sound Card drivers. Open Device Manager, expand Sound, video and game controllers, right-click on the driver software and select Update Driver Software and then Search automatically for updated driver software to update the Video and Sound Card drivers.
Updating the version can solve most errors and bugs you met using the old Windows Media Player. The four methods above can solve most Windows Media Player cannot play the file, Windows Media Player cannot find the file, and other similar Window Media Player errors. However, if the issue still exists after you have tried all the methods above, we recommend that you use a Windows Media Player alternative to play the files.
There are many powerful and easy-to-install media players on the market and VLC Media Player is surely the top spot. It can deal with virtually any files you throw into.
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