The fact you are able to post here is also weird, if the email was changed, you should not be able to log into the forums. Are you sure you are trying to log into Bnet correctly? Unless you are posting from a different bnet account? All you can do is wait on your ticket or try live chat again. They will however require ID to ensure they are talking to the account holder, that is where you are going to have issues unless your mother is with you and can provide a copy of some official ID.
Let your brother check his email. If he did not receive anything then you will have to wait out the ticket-queue. Because email is the official communication channel. You only need one and multiples will run you into more trouble than help. Read that already. I would suggest setting up a new email — such as Gmail, that has its own 2-factor authentication - once your computer is cleaned.
Then use that new email for nothing but your WoW account and never share the address with anyone but Blizzard. Only Blizz can help you with appealing the ban and clearing up the account and that can only be done via a ticket. Edit: And how many tickets does it show you have open right now? Have you tried Live Chat instead of call back support? I cant see how many. It wont let me log in to see that… Tried live chat but have to log in for that too. To be clear, what exactly have you done so far?
If you had an authenticator on this account, then it would require a hacker providing ID in your name to remove it. Just use that account to put in the ticket for Live Chat too. I changed it to a secure account. You should still be able to submit a ticket without being logged in too. It requires that you attach your ID so that Blizz can verify your account. Please check any which apply: This information isn't relevant to my issue. This article is unclear or poorly written.
I have tried the suggested steps but they didn't work. I'm frustrated by Blizzard's process or policy. Thanks for your feedback!
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